Shipping policy

Last updated: October 3, 2026

Shipping at Mister Backyard

Mister Backyard delivers within Australia, and standard shipping is free on every order. If you have a question about a delivery, email us at contact@misterbackyard.com and our team will help.

Where We Deliver

We deliver to street addresses anywhere in Australia. We are not able to deliver to P.O. Boxes or parcel lockers, and orders cannot be sent to any country outside Australia at this time.

Where Your Order Ships From

Mister Backyard is operated by Acerbus LLC, a company registered in Wyoming, United States. Orders are fulfilled by our logistics partners and are dispatched from their warehouses outside Australia, not from our registered office. Large items such as outdoor kitchens and furniture sets are delivered by freight and may arrive in several boxes.

Order Processing

We process orders within 1–2 business days (Monday to Friday) once your payment has been confirmed. Orders received after 5:00 pm (Sydney time), or on a weekend or public holiday, start processing on the next business day. Business days are Monday to Friday, excluding New South Wales public holidays.

Delivery Times

Once your order has been dispatched, standard shipping takes 6–12 business days (Monday to Friday). Counting processing and transit together, you can expect your order to arrive within 7–14 business days from the order date; the exact timing varies with your suburb and the warehouse holding your item. These are estimates: during peak periods, or for reasons outside our control, a delivery can occasionally take a little longer.

Shipping Costs

Free standard shipping on all orders. No delivery fee is added at checkout. All prices include any import duties and taxes, so nothing more is charged at checkout or on delivery.

Tracking Your Order

Every order is shipped with tracking. The moment your parcel is handed to the carrier, we send you an email confirming dispatch, which includes your tracking code and a page where you can follow its progress.

If Your Delivery Is Running Late

We do our best to deliver inside the estimated window, but weather, carrier backlogs or high order volumes can sometimes slow things down. If your parcel still has not reached you once the estimated timeframe has passed, get in touch and we will chase it up for you straight away.

Lost or Damaged Parcels

If your parcel goes missing or turns up damaged, write to contact@misterbackyard.com quoting your order number and, for damage, include photos of the item and its packaging. We will look into it and send a replacement or refund you in full without delay.

Contact Information

Store name: Mister Backyard
Operated by: Acerbus LLC, registration no. 2026-002083151 (Wyoming Secretary of State)
Address: 301 East E St, Casper, WY 82601, United States
Email: contact@misterbackyard.com
Phone: +1 (307) 248-6670
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm (Sydney time)
We respond within 24 hours on business days.