Last updated: October 3, 2026
This Payment Policy describes the ways you can pay at Mister Backyard and what happens to your payment from checkout to delivery. For our general billing rules, see our Billing Terms and Conditions.
1. Ways to Pay
Our checkout accepts the following options:
- Cards: Visa, Mastercard, American Express, Diners Club and Discover, including debit cards issued on these networks.
- Shop Pay: Shopify's express checkout, which can save your details for faster future orders.
- Apple Pay and Google Pay: pay with a card stored in your phone or browser wallet, confirmed by your device.
- PayPal: you are taken to PayPal to log in and approve the payment, then brought back to our store.
Every option above is shown at checkout. If a method is not listed here, we do not currently accept it.
2. When Your Payment Is Charged
The full order amount is charged when you place your order. You will receive an order confirmation by email straight away, and a second email with tracking once your order has been dispatched.
3. If a Payment Does Not Go Through
- Check that your card details, expiry date and billing address match the information held by your bank.
- Make sure the card has enough available funds and is enabled for online purchases.
- Try another payment option, or contact your bank. If the problem continues, email contact@misterbackyard.com and we will help you complete your order.
4. No Surcharges
We do not add a surcharge for paying by card, wallet or PayPal: the total shown at checkout, in AUD, is what we charge. If your card was issued outside Australia, your bank may apply its own currency conversion or international transaction fee, which is outside our control.
5. Receipts
Your order confirmation email is your receipt and lists each item, the price paid and the payment method used. If you need a copy, reply to that email or contact us with your order number.
6. Payment Protection
Payments are processed by our payment providers over an encrypted connection, and we do not store card numbers. Orders that show signs of unauthorised payment may be held for verification, as explained in our Billing Terms and Conditions.
7. Refunds to Your Payment Method
When a refund is approved under our Refund Policy, it is returned to the same card, wallet or PayPal account you paid with, within 10 business days after your return has been inspected.
8. Contact Information
Store name: Mister Backyard
Operated by: Acerbus LLC, registration no. 2026-002083151 (Wyoming Secretary of State)
Address: 301 East E St, Casper, WY 82601, United States
Email: contact@misterbackyard.com
Phone: +1 (307) 248-6670
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm (Sydney time)
We respond within 24 hours on business days.